EdgeDesign

Powering Smart Operations

Any attempt to solve for the complexity of healthcare by creating Smart Operations cannot succeed without empathy with the patients and care providers. Empathy is the core tenet of Edgility’s EdgeDesign program.

What is EdgeDesign?

  • A philosophy and model that identifies and solves problems through a human-centered approach.

 

  • Employs design-thinking to prevent organizations from falling into solution design before the requirements are appropriately identified.​

 

  • Examines behaviors to ensure the proposed solutions meet both the organization's strategic objectives AND the needs of the care provider.

 

  • Prepares health systems for the transformation brought about by the introduction of Smart Operations Centers.​

Design thinking session
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The EdgeDesign Philosophy

The EdgeDesign Approach

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EdgeDesign Engagement

EdgeLite

Duration

2-3 days

Purpose

Assess cultural and system readiness for success

Interview strategic leaders to uncover challenges, needs, and wants.

EdgeDesign

Duration

2-3 months

Purpose

  • Assess cultural and system readiness for success ​

  • Identify the most pressing needs

  • Prioritize approach

  • Define timelines, roles, and responsibilities

Evaluate and recommend an executive-alignment model.

Identify and define current systems and architectures.

Participate in daily huddles, capacity planning sessions, and shadow where applicable. 

EdgeSmartOps

Duration

Included in SOC Command Center implementation

Purpose

  • Assess cultural and system readiness for success

  • Identify the most pressing needs

  • Prioritize approach

  • Define timelines, roles, and responsibilities

Identify, tabulate, and prioritize KPI's and other primary operational metrics. 

Identify and document service lines from a strategic perspective.

Design and Layout Smart  Operations Center