EdgeDesign
Powering Smart Operations
Any attempt to solve for the complexity of healthcare by creating Smart Operations cannot succeed without empathy with the patients and care providers. Empathy is the core tenet of Edgility’s EdgeDesign program.
What is EdgeDesign?
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A philosophy and model that identifies and solves problems through a human-centered approach.
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Employs design-thinking to prevent organizations from falling into solution design before the requirements are appropriately identified.
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Examines behaviors to ensure the proposed solutions meets both the organization's strategic objectives AND the needs of the care-provider.
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Prepares health systems for the transformation brought about with the introduction of Smart Operations Centers.
The EdgeDesign Philosophy
The EdgeDesign Approach
EdgeDesign Engagement
EdgeLite
Duration
2-3 days
Purpose
Assess cultural and system readiness for success
Interview strategic leaders to uncover challenges, needs, and wants.
EdgeDesign
Duration
2-3 months
Purpose
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Assess cultural and system readiness for success
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Identify most pressing needs
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Prioritize approach
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Define timelines, roles and responsibilities
Evaluate and recommend an executive-alignment model.
Identify and define current systems and architectures.
Participate in daily huddles, capacity planning sessions, and shadow where applicable.
EdgeSmartOps
Duration
Included in SOC Command Center implementation
Purpose
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Assess cultural and system readiness for success
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Identify most pressing needs
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Prioritize approach
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Define timelines, roles and responsibilities
Identify, tabulate, and prioritize KPI's and other primary operational metrics.
Identify and document services lines from a strategic perspective.
Design and Layout Smart Operations Center