Balaji Ramadoss

Balaji Ramadoss
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Form Follows Function @ Edgility

Posted by Balaji Ramadoss on Jul 30, 2021 3:25:14 PM

Healthcare is complicated. Operational leaders widely understand the need for situational awareness to manage this complexity. The need for eyes-on-the-glass situational awareness has created a demand for air traffic control like command centers.

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Topics: Outcomes as a Service #OaaS, Edgility Design, Command Center, Smart Operations, Hospital-at-Home

Healthcare Command Center: Design Drivers

Posted by Balaji Ramadoss on Jul 30, 2021 2:48:31 PM

Rather than command and control centers, Edgility builds Smart Operations Centers that orchestrate operational outcomes while reducing administrative friction for care teams and patients. Based on the principles of systems engineering and design-thinking, Edgility deconstructs the drivers for the Smart Operations centers.

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Topics: Outcomes as a Service #OaaS, Air Traffic Control, Command Center, Smart Operations, Smart Orchestration

Build a Smart Operations Center - not a command center!

Posted by Balaji Ramadoss on Jul 30, 2021 2:26:45 PM

Command Center Maturity Model


Healthcare command centers are all the rage. These caverns of monitors, surreptitiously rendering screen loads of business data, masquerade the illusion of control. They signal the vanguard of the technical elite. But existence begs the question, is the "control" real or an illusion. 

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Topics: Edgility Design, Command Center, systems operations center

Smart Operations with Hyper-Orchestration

Posted by Balaji Ramadoss on Jul 30, 2021 2:10:50 PM

Innovations in healthcare technology attempt to provide precise predictions, enhance the patient experience, promote superior productivity, foster a socially just healthcare system, and cure humanity of disease. Most of us accept that technology has the potential to deliver toward these promises. But if you are a nurse, physician, or care provider, all this sounds unattainably ambitious, if not hyperbole. While the technology innovation is digital, the nurse is still chasing the lab order and manually coordinating discharges, and the doctor is still preoccupied with copying and pasting notes.

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Topics: Discharge as a Service, Outcomes as a Service #OaaS, Command Center, systems operations center, healthcare command center, Smart Operations

Edgility Hospital-at-Home : Orchestrate Care

Posted by Balaji Ramadoss on Jul 23, 2021 11:44:38 AM

Prepare for when patients' homes become the largest "hospital" in their system!

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Topics: systems operations center, Smart Orchestration, Hospital-at-Home

Edgility Featured Among Global Leaders in the AI Command Center Market

Posted by Balaji Ramadoss on May 3, 2021 12:15:17 PM

Edgility, Inc. announces inclusion by Frost & Sullivan as a contender in their Global Hospital Command Centers analysis. This inclusion is a major acknowledgment of Edgility's mission to "Drive Better Health through Smarter Operations."

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For Smart Operations, Orchestrate Outcomes

Posted by Balaji Ramadoss on Mar 29, 2021 2:38:27 PM

Elevating healthcare operations cannot occur merely by adding technology layers that require nurses and doctors to collect more data. It is about defining outcomes - patient, operational, or financial - and creating the structure to achieve those outcomes. Recall the oft-used and much-maligned adage "work smarter, not harder." The phrase trickles  from those managers and leaders who don't know what else to do or say. The effect is rarely well-received. Yet……, sometimes, it is true. In this case of healthcare operations, it's mandatory.

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Smart Operations

Posted by Balaji Ramadoss on Mar 9, 2021 11:33:02 AM

Drive better health through smart operations. 


Smart Operations intentionally aligns people, processes, and technology to deliver complex and interdependent clinical, operational, and business functions. Smart Operations pull health systems forward by focusing on good-design, intelligent workflows supported by actionable data to achieve tangible outcomes.  


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Checklist for Restarting Healthcare

Posted by Balaji Ramadoss on Apr 27, 2020 9:17:47 PM

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The question of how and when to re-open businesses in the United States in the wake of COVID-19 is fraught with a multitude of economic, political, and often emotional decisions. Central to this debate is how to and when to resume delivering traditional healthcare services that has been retooled to manage the COVID-19 surge or on standby hoping the surge never happens.  As the hospitals prepared for a deluge of critically ill patients, most placed elective procedures on hold, reallocated resources and reduced capacity to manage the surge of highly infectious patients in acute respiratory distress. 

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HuBo - Human-Bot Hybrid COVID Toolkit

Posted by Balaji Ramadoss on Apr 2, 2020 9:24:03 AM

Edgility SmartConnect is a scripted, bot and human (HuBoTM) hybrid, outgoing touchpoint (calls/texts) service for high-risk and quarantined COVID-19 Patients.

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Topics: Outcomes as a Service #OaaS, Edgility Design, COVD-19, Command Center, systems operations center, healthcare command center

Edgility - Enabling A Cognitive Enterprise

Edgility brings situational-awareness to organizations in order to improve outcomes and eliminate low value workflows from high value assets through a technology platform that incorporates artificial intelligence (AI) and robotic process automation (RPA).


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