Edgility SmartConnect is a scripted, bot and human (HuBoTM) hybrid, outgoing touchpoint (calls/texts) service for high-risk and quarantined COVID-19 Patients.
HuBo - Human-Bot Hybrid COVID Toolkit
Systems Operations: Call Center Toolkit
The Benefits of a COVID-Centric Call Center. Click here to view the Call Center Toolkit.
The COVID-19 Call-Center Toolkit is the latest in a series of applications designed by Edgility to assist hospitals and healthcare organizations operationally manage the Coronavirus outbreak.
Additional Toolkits can be found here:
COVID-19 Toolkit – Click Here
COVID-19 Digital Toolkit – Click Here
Come see us @ HIMSS 2020 Booth 6084
Come to the Edgility Booth at HIMSS 2020 to design a Systems Operations Center.
The Market and Innovation Gap
George W. Bush, in his State of the Union speech in 2004, stated, "By computerizing health records, we can avoid dangerous medical mistakes, reduce costs, and improve care."As a result, healthcare technology investment in the 2000s focused on the digitization of the medical record and its associated processes. President Obama solidified this mandate with the Patient Protection and Affordable Care Act (PPACA) requiring the electronic medical record to take effect by 2014.
From Bed Management to Discharge Planning this period ushered in substantial investments in data collection and data digitization technologies. These investments are depicted on the left side of the infographic below. Costs, however, were not reduced.
Closing the Prediction Value Gap with Actions
Operationalizing Prediction Situation
As healthcare organizations continue to implement new and advanced predictive analytics throughout their systems, identifying potential at-risk patients - sepsis patients, or patients with high potential for readmission, for example - becomes standard procedure; operationalizing the data these analytic tools discover now becomes the focus.
Prediction is a substantial advancement in healthcare operations. However, predicting patient status by itself is not impactful, nor worthwhile, without an associated operational protocol that intervenes based on that prediction. Knowing you may have ten patients at risk for sepsis is a huge leap forward, now how do I ensure these patients remain safe and healthy? Someone must do something, in the appropriate order, in a prescribed time-frame. Is this being done?
Peer to Peer: The Framework for Thinking and Learning Systems
Everything in the universe, from galaxies and solar systems to rain-forests and colonies of simple-cell organisms, behaves as a peer to peer network. Cultures, societies, and families form, survive and endure on the peer to peer framework. Not uncoincidentally, the human brain operates on the peer to peer model. A neural network model to be precise - neurons, the basic unit of the brain, connecting to form a vast mesh network. The brain is peer to peer at its finest. Nature does not operate on a centralized or hierarchical system of organization, data collection, dissemination, and communication.
Design Thinking in Healthcare
The hottest buzz in Silicon Valley around problem-solving is not a technology but rather a philosophy – Design Thinking. Design Thinking is an intuitive approach to problem-solving that allows for an expansive understanding of the different solutions before converging on the best solution.