Insights



July 30 2021

Form Follows Function @ Edgility

Healthcare is complicated. Operational leaders widely understand the need for situational awareness to manage this ...
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July 30 2021

Build a Smart Operations Center - not a command center!

Command Center Maturity Model   Healthcare command centers are all the rage. These caverns of monitors, surreptitiously ...
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April 2 2020

HuBo - Human-Bot Hybrid COVID Toolkit

Edgility SmartConnect is a scripted, bot and human (HuBoTM) hybrid, outgoing touchpoint (calls/texts) service for ...
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March 24 2020

Systems Operations: Call Center Toolkit

The Benefits of a COVID-Centric Call Center. Click here to view the Call Center Toolkit.    The COVID-19 Call-Center ...
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August 27 2019

The Market and Innovation Gap

George W. Bush, in his State of the Union speech in 2004, stated, "By computerizing health records, we can avoid ...
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June 11 2019

Closing the Prediction Value Gap with Actions

  As healthcare organizations continue to implement new and advanced predictive analytics throughout their systems, ...
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April 16 2019

Peer to Peer: The Framework for Thinking and Learning Systems

Everything in the universe, from galaxies and solar systems to rain-forests and colonies of simple-cell organisms, ...
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April 3 2019

Design Thinking in Healthcare

The hottest buzz in Silicon Valley around problem-solving is not a technology but rather a philosophy – Design ...
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