Healthcare is complicated. Operational leaders widely understand the need for situational awareness to manage this complexity. The need for eyes-on-the-glass situational awareness has created a demand for air traffic control like command centers.

Rather than command and control centers, Edgility builds Smart Operations Centers that orchestrate operational outcomes while reducing administrative friction for care teams and patients. Based on the principles of systems engineering and design-thinking, Edgility deconstructs the drivers for the Smart Operations centers.

Innovations in healthcare technology attempt to provide precise predictions, enhance the patient experience, promote superior productivity, foster a socially just healthcare system, and cure humanity of disease. Most of us accept that technology has the potential to deliver toward these promises. But if you are a nurse, physician, or care provider, all this sounds unattainably ambitious, if not hyperbole. While the technology innovation is digital, the nurse is still chasing the lab order and manually coordinating discharges, and the doctor is still preoccupied with copying and pasting notes.

Click here to download the SBAR, role description and considerations. 

Edgility SmartConnect is a scripted, bot and human (HuBo^TM) hybrid, outgoing touchpoint (calls/texts) service for high-risk and quarantined COVID-19 Patients.

Come to the Edgility Booth at HIMSS 2020 to design a Systems Operations Center.

George W. Bush, in his State of the Union speech in 2004, stated, "By computerizing health records, we can avoid dangerous medical mistakes, reduce costs, and improve care."As a result, healthcare technology investment in the 2000s focused on the digitization of the medical record and its associated processes. President Obama solidified this mandate with the Patient Protection and Affordable Care Act (PPACA) requiring the electronic medical record to take effect by 2014.

From Bed Management to Discharge Planning this period ushered in substantial investments in data collection and data digitization technologies. These investments are depicted on the left side of the infographic below.  Costs, however, were not reduced.

Experience the Joy of Practicing Medicine® with Discharge as a Service

Situation

There is perhaps no easier way to slow the throughput of your hospital than by stumbling through an ineffective discharge process. Inefficient and drawn-out discharges arise naturally out of competing staff priorities and process variations. These effectively reduce the physician’s and nurses’ ability to readily coordinate discharges. Each disjointed operational and logistical variation becomes the responsibility of yet another care giver to manage - distracting everyone from the joy of practicing medicine.