Command Center Maturity Model

Healthcare command centers are all the rage. These caverns of monitors, surreptitiously rendering screen loads of business data, masquerade the illusion of control. They signal the vanguard of the technical elite. But existence begs the question, is the "control" real or an illusion. 

Innovations in healthcare technology attempt to provide precise predictions, enhance the patient experience, promote superior productivity, foster a socially just healthcare system, and cure humanity of disease. Most of us accept that technology has the potential to deliver toward these promises. But if you are a nurse, physician, or care provider, all this sounds unattainably ambitious, if not hyperbole. While the technology innovation is digital, the nurse is still chasing the lab order and manually coordinating discharges, and the doctor is still preoccupied with copying and pasting notes.

Prepare for when patients' homes become the largest "hospital" in their system!

Click here to download the SBAR, role description and considerations. 

I recently had the privilege of sharing my personal nursing innovation story at the  inaugural Nursing Research and Innovation Day organized by University Hosptials Ventures at the University Hosptials, Cleveland. 

Edgility SmartConnect is a scripted, bot and human (HuBo^TM) hybrid, outgoing touchpoint (calls/texts) service for high-risk and quarantined COVID-19 Patients.

We are building digital toolkits by day and sewing masks by night.