Innovations in healthcare technology attempt to provide precise predictions, enhance the patient experience, promote superior productivity, foster a socially just healthcare system, and cure humanity of disease. Most of us accept that technology has the potential to deliver toward these promises. But if you are a nurse, physician, or care provider, all this sounds unattainably ambitious, if not hyperbole. While the technology innovation is digital, the nurse is still chasing the lab order and manually coordinating discharges, and the doctor is still preoccupied with copying and pasting notes.
The seemingly endless clinical, operational, and tactical opportunities in healthcare ushered an onslaught of new technologies that aspire to fix a broken piece of the healthcare puzzle. However, while technology may fix the piece, the puzzle remains unassembled. Why is that? Nearly all new technologies fall under two categories, opportunity identification and workflow optimization.
These technologies focus on advanced prediction and prescription models that help identify, predict, and prescribe opportunities requiring action—for example, length of stay prediction, readmission prediction, and SEPSIS identification.
EMRs and other documentation technologies begin by focusing on workflows and documentation but, in effect, end up as glorified checklists. Our systems failure resides in the chasm between opportunity identification and workflow optimization. Who or what is bridging this gap? Who is orchestrating the opportunity into the desired outcome? This gap explains why decades of investments in the above two categories have failed to yield a better healthcare system.
The Future: Smart Operations
In the future, health system operating models must coalesce around orchestrating outcomes. A Smart Operations framework pairs contemporary technology with an operating model that drives organizations toward these outcomes. Outcomes range from strategic to tactical, clinical or operational, and market reach to community outreach. We call this #HyperOrchestration.
Edgility's Smart Operations framework is designed to:
- hyper-orchestrate outcomes
- decant low-value work from high-value assets
- maximizing existing investments
- reduce administrative friction
- generate value
Edgility maximizes existing investments health systems have made in both the opportunity identification and workflow categories by orchestrating multiple domains, functions, and services to achieve a specific outcome. For example, the future is about orchestrating the "events and triggers" of SEPSIS, or readmission intervention, rather than just predicting or reacting. Edgility orchestrates key outcomes, rather than push a lot of data that provides the sense of control. The following image illustrates the need for orchestration. It is about orchestrating key information towards outcomes that matter to the expert.
Command and Control Vs Smart Operations
Smart Operations acts as a co-pilot for the physician, nurse, and administrator to orchestrate outcomes, effectively bridging the gap and finally assembling the puzzle.
Don't build a command center - build a Smart Operations Center.